It states, 'Our mission is to offer consumers an exceptional experience within the wireless industry. I've read the mission statement for MetroPCS. Her position precedes her and as the power of a long standing customer I recommend that she is promoted or granted some type of financial incentive for the way she went above and beyond. She believed and understood the issue at hand immediately and showed willingness to compromise with a long term costumer that resulted in 100% satisfactory. (Please refer to the phone call on the date listed above for actual name and spelling). The supervisor who pick up our case, her name is Laura. So of course she couldn't provide the answer to that question and we requested a supervisor. As stated before and to reiterate, my wife has been a customer before cell phones were even a thing. She was then ask a series of questions with one of them being 'What month did you start your MetroPCS?'. She was able to verify her account with other information, including her 8-digit security passcode. This resulted in my wife not being able to see her screen and produce the security code that was being sent to the broken phone.

Metro by t-mobile brick township